Returns & Exchanges

Returns & Exchanges

We want you to love every piece from Kulola's Closet. If something isn't right, here's what you can do.

Our Policy

• We accept exchange requests within 48 hours of receiving your order.
• Items must be unworn, unwashed, and in original condition with tags intact.
• Sale items are final sale and cannot be exchanged or returned.

Valid Reasons for Exchange

• Wrong size sent (our error)
• Wrong item sent (our error)
• Item has a manufacturing defect

How to Request an Exchange

• Contact us on WhatsApp: 0796 770 862 within 48 hours of delivery.
• Share your order details and clear photos of the item(s).
• Our team will review and respond within 24 hours.
• If approved, we'll arrange collection and dispatch the replacement.

Exchanges — Size or Style

• If you'd like to exchange for a different size or style (your preference), this is subject to stock availability.
• The customer is responsible for return delivery costs in this case.
• Any price difference will be charged or refunded accordingly.

Refunds

• We do not offer cash refunds except in cases where the item is out of stock and no suitable replacement is available.
• Refunds, where applicable, are processed within 5–7 business days via M-Pesa.

Contact Us

If you have any concerns about your order, please reach out promptly on WhatsApp: 0796 770 862. We're here to help!